Your privacy matters to us. This policy explains exactly what data crickex collects, why we collect it, how we use it, and what rights you have over your personal information as a player on our platform.
Six ways crickex keeps your personal data safe, secure, and under your control at all times.
Every piece of data you send to crickex — from your login credentials to your payment details — is protected by 256-bit SSL encryption. This means your information is unreadable to anyone who might intercept it in transit between your device and our servers.
Your personal data is stored on secure, access-controlled servers. Crickex uses industry-standard security protocols to prevent unauthorised access, data breaches, and leaks. Only authorised personnel with a legitimate operational need can access player data.
Crickex does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate your account, process payments, verify your identity, and comply with our legal obligations.
You have the right to access, correct, and request deletion of your personal data held by crickex. Submit a data request through our support team and we will respond within the timeframe required by applicable data protection regulations.
Crickex only collects the data that is strictly necessary to provide our services. We do not collect excessive or irrelevant personal information. Every data point we hold serves a specific, documented purpose — whether that is account management, payment processing, or regulatory compliance.
If you have opted in to receive promotional communications from crickex, you can withdraw that consent at any time. Simply contact our support team or use the unsubscribe link in any marketing email. We will stop sending promotional messages within 48 hours of your request.
Welcome to the crickex Privacy Policy. Crickex ("we", "us", "our") is committed to protecting the personal data of every player who uses our platform. This Privacy Policy explains what personal information crickex collects when you register an account, make a deposit, place a bet, or interact with any part of the crickex website or mobile app.
This policy applies to all users of the crickex platform, including registered players, visitors who browse without registering, and anyone who contacts our support team. By using crickex, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here.
If you have any questions about this Privacy Policy or how crickex handles your personal data, contact our support team via live chat at any time. We are available 24 hours a day, seven days a week.
Crickex collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party verification providers during the KYC process. Below is a breakdown of the categories of data we collect and why.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, phone number | Account communication, support, security alerts |
| Financial Data | bKash/Nagad number, bank account details, transaction history | Processing deposits and withdrawals, fraud prevention |
| Technical Data | IP address, device type, browser, operating system | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, bets placed, session duration | Platform improvement, responsible gaming monitoring |
| Verification Data | Government ID, selfie, proof of payment method | KYC compliance, anti-money laundering obligations |
Crickex uses your personal data for specific, documented purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. The main ways crickex uses your personal data are set out below.
Crickex processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
Crickex does not sell your personal data to any third party. We may share your data with carefully selected third parties only where necessary to operate the platform and meet our legal obligations. All third parties who receive your data are required to handle it securely and in accordance with applicable data protection laws.
The categories of third parties with whom crickex may share your data include:
Crickex uses cookies and similar tracking technologies to improve your experience on the platform, keep you logged in, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit the crickex website or use the app.
The types of cookies crickex uses include:
Crickex retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The specific retention periods for different categories of data are set out below.
When your data is no longer required, crickex will securely delete or anonymise it in accordance with our data destruction procedures. Anonymised data may be retained indefinitely for statistical and analytical purposes.
As a crickex player, you have a number of rights in relation to your personal data. Crickex is committed to making it easy for you to exercise these rights. To submit a data rights request, contact our support team via live chat or email and we will respond within the applicable timeframe.
Request a copy of the personal data crickex holds about you.
Ask us to correct inaccurate or incomplete personal data.
Request deletion of your data where there is no legal basis to retain it.
Ask us to limit how we use your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for direct marketing.
Crickex takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a data breach that is likely to result in a risk to your rights and freedoms, crickex will notify you and the relevant regulatory authority as required by applicable law. We will provide clear information about the nature of the breach, the data affected, and the steps we are taking to address it.
Crickex is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use crickex or provide any personal information to us. If crickex becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account.
If you are a parent or guardian and believe that your child has provided personal data to crickex, please contact our support team immediately. We will investigate and take appropriate action without delay.
Crickex may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.
For significant changes that materially affect how we use your personal data, crickex will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of crickex after any update to this Privacy Policy constitutes your acceptance of the revised policy.
We recommend reviewing this Privacy Policy periodically to stay informed about how crickex protects your personal data. If you disagree with any changes, you may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way crickex handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week and will always respond to privacy-related enquiries promptly.
Your data is protected, your payments are secure, and your privacy is respected. Register your crickex account today and experience a platform built with your safety in mind.