At crickex, we believe gaming should always be fun, not stressful. Our responsible gaming programme gives every player the tools, information, and support they need to stay in control and enjoy the platform safely.
Crickex provides a full set of responsible gaming tools so you always have control over how you play.
Set a daily, weekly, or monthly deposit limit on your crickex account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period to protect you.
Decide in advance how long you want to play in a single session. Crickex will send you a reminder when your chosen time is up. You can also set a mandatory break between sessions so you always step away from the screen and keep a clear head before playing again.
Enable reality check notifications on crickex to receive regular pop-up reminders showing how long you have been playing and your net win or loss for the session. These prompts help you stay aware of your activity and make informed decisions about whether to continue.
If you feel you need a short break from crickex, you can activate a temporary cooling-off period of 24 hours, 7 days, or 30 days. During this time your account is suspended and you cannot log in, deposit, or place bets. The break cannot be cancelled once activated.
For players who need a longer break, crickex offers self-exclusion for periods of 6 months, 1 year, or permanently. Once self-excluded, your account is closed and you will not be able to reopen it during the exclusion period. We take self -exclusion seriously and will not send you any marketing communications during this time.
Set a maximum loss amount per day, week, or month on your crickex account. When your losses reach the limit you have chosen, crickex will automatically prevent further betting until the period resets. This tool helps you protect your bankroll and avoid chasing losses.
Crickex is built for entertainment. Whether you are spinning the reels on a JILI slot, placing a live cricket bet, or trying your luck at the roulette table, the experience should always feel enjoyable and within your control. Responsible gaming is not just a policy at crickex — it is a core part of how we operate every single day.
We understand that for most players, online gaming is a fun hobby. But we also know that for a small number of people, gambling can become a problem. That is why crickex has invested in a comprehensive responsible gaming programme that gives every player the tools they need to stay in control, recognise warning signs early, and get help if they need it.
Responsible gaming means making informed, conscious decisions about how you gamble. It means setting a budget before you start, sticking to it, and treating any winnings as a bonus rather than an expectation. It means playing for fun, not as a way to make money or escape from problems. Crickex encourages all players to approach gaming with this mindset.
A few simple habits can make a big difference. Always decide how much you are willing to spend before you log in to crickex. Never chase losses — if you have hit your limit for the day, close the app and come back another time. Take regular breaks, especially during long sessions. And never gamble when you are feeling stressed, upset, or under the influence of alcohol.
The best way to keep gaming enjoyable on crickex is to stay in control from the start. Use our deposit limit tool to cap how much you can add to your account each week. Enable session time reminders so you know exactly how long you have been playing. Check your transaction history regularly so you always have a clear picture of your spending.
If you ever feel that gaming is no longer fun — if you are playing to escape problems, feeling anxious when you are not playing, or spending more than you planned — that is a signal to take a step back. Crickex makes it easy to take a break or self-exclude directly from your account settings. You do not need to contact support to activate these tools; they are available to you 24 hours a day.
Crickex is strictly an 18+ platform. We verify the age of every player during the registration and KYC process. If you share a device with younger family members, we strongly recommend using parental control software to prevent access to gambling websites. Never share your crickex login credentials with anyone, and always log out of your account when you are not using it.
If crickex discovers that a player is under 18, the account will be closed immediately and all funds will be returned to the payment source. We take underage gambling extremely seriously and have zero tolerance for any attempt to circumvent our age verification process.
Access your account via the crickex website or mobile app using your registered credentials.
Navigate to the Responsible Gaming section inside your account settings panel.
Select deposit limits, session limits, loss limits, reality checks, or self-exclusion.
Enter your chosen values and confirm. Restrictions take effect immediately on crickex.
Our 24/7 live chat team can help you set up any responsible gaming tool at any time.
If you are concerned about your gambling or someone else's, our support team is available 24/7. You can also reach us by email and we will respond within a few hours.
Problem gambling can affect anyone, regardless of age, income, or experience. The earlier you recognise the signs, the easier it is to get back in control. Crickex encourages all players to be honest with themselves about their gaming habits.
Answer these questions honestly. If you answer "yes" to three or more, we recommend using crickex's responsible gaming tools or contacting our support team for a confidential conversation.
Have you ever gambled more money than you intended to in a single session?
Have you ever returned to gambling the next day to try to win back money you lost?
Have you ever borrowed money or sold something to get funds for gambling?
Has gambling ever caused problems with your family, friends, or work?
Have you ever felt guilty or ashamed about how much you gamble?
Do you find it difficult to stop gambling once you have started?
Have you ever gambled to escape from stress, worry, or personal problems?
Beyond limits and self-exclusion, crickex offers a range of additional tools to support safer play.
View a full record of all deposits, withdrawals, and bets placed on your crickex account at any time.
Receive automatic notifications when you reach a set percentage of your deposit or loss limit on crickex.
Instantly lock your crickex account if you feel you need to stop playing. Contact support to unlock after a cooling-off period.
Our trained support agents are available 24/7 to discuss responsible gaming concerns in a confidential and non-judgmental way.
Crickex takes a proactive approach to responsible gaming. We do not wait for players to come to us with a problem — we actively monitor gaming patterns and reach out to players whose behaviour suggests they may be at risk. If our team notices unusual activity such as a sudden increase in deposit frequency, extended session times, or repeated attempts to deposit after reaching a limit, we will contact the player directly to check in and offer support.
All crickex support staff receive regular training on responsible gaming best practices. They are equipped to have sensitive, non-judgmental conversations with players who may be struggling, and to guide them towards the right tools and resources. We treat every responsible gaming enquiry with the utmost confidentiality and respect.
Crickex also works to ensure that our platform design does not encourage excessive gambling. We do not use misleading bonus terms, we do not send unsolicited promotional messages to players who have opted out, and we do not target players who have self-excluded or taken a break with marketing communications. Our responsible gaming commitment extends to every aspect of how we operate.
If you are a family member or friend concerned about someone else's gambling, crickex can help. Contact our support team and we will advise you on the steps you can take. While we cannot discuss another player's account details due to privacy obligations, we can provide guidance on how to approach the situation and what resources are available.
Remember: gambling should always be a choice, not a compulsion. Crickex is here to provide entertainment, and we want every player to leave the platform feeling good about their experience. If that ever stops being the case, our responsible gaming tools and support team are here for you — no questions asked.
Join thousands of players who enjoy crickex responsibly every day. Register your account, set your limits from day one, and play with confidence knowing our team has your back.