Crickex Terms and Conditions

Welcome to crickex. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and crickex ("the Platform", "we", "us", "our"). By accessing, registering on, or using any part of the crickex platform — including the website, mobile app, sports betting section, casino games, and any other features — you confirm that you have read, understood, and agreed to these Terms in full.

If you do not agree with any part of these Terms, you must not use crickex. We recommend reading these Terms carefully before you register. If you have questions about anything in this document, contact our support team via live chat before proceeding.

Crickex reserves the right to update these Terms at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. Continued use of crickex after any update constitutes acceptance of the revised Terms.

To use crickex, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online gaming and sports betting in your jurisdiction.
• You must not be a resident of any country where online gambling is prohibited by law.
• You must not be a current employee, contractor, or immediate family member of a crickex employee.
• You must not have been previously excluded or banned from crickex for any reason.

By registering on crickex, you confirm that you meet all eligibility requirements listed above. Providing false information during registration is a breach of these Terms and may result in permanent account closure and forfeiture of any balance.

To access the full features of crickex — including placing bets, playing casino games, and making deposits — you must register an account. Registration is free and takes under two minutes. During registration, you will be required to provide accurate personal information including your full name, date of birth, email address, and phone number.

Each player is permitted to hold only one crickex account. Duplicate accounts are not allowed under any circumstances. If you have forgotten your login details, use the account recovery option rather than creating a new account. Crickex uses device fingerprinting and payment method tracking to identify duplicate accounts.

• All information provided during registration must be accurate and up to date.
• You are responsible for keeping your login credentials secure and confidential.
• You must not share your account with any other person.
• Crickex is not liable for any losses resulting from unauthorised access to your account caused by your failure to keep credentials secure.
• You must notify crickex support immediately if you suspect unauthorised access to your account.

Crickex accepts deposits in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, and local bank transfers. All deposits are processed in real time. The minimum deposit amount on crickex is ৳1. There are no fees charged by crickex on standard deposits, though your payment provider may apply their own transaction charges.

Deposits must be made from a payment account that belongs to you. Crickex does not accept deposits from third-party accounts. If a deposit is received from an account that does not match the registered player's name, the deposit may be reversed and the account suspended pending investigation.

• Minimum deposit: ৳1 via supported payment methods.
• Deposits are credited to your crickex account instantly in most cases.
• Crickex does not charge deposit fees, but payment providers may apply their own charges.
• All deposits must originate from a payment account registered in your own name.
• Crickex reserves the right to request proof of deposit source at any time.

Crickex processes withdrawals to the same payment method used for the most recent deposit. Withdrawals are available via bKash, Nagad, Rocket, and local bank transfer. The average withdrawal processing time on crickex is under three minutes for mobile wallet methods. Bank transfers may take up to 24 hours depending on the receiving bank.

Before your first withdrawal, you must complete identity verification (KYC). This is a one-time process. Once your account is verified, subsequent withdrawals are processed without additional documentation unless crickex has reason to request further verification.

• Withdrawals are processed to the same method used for your most recent deposit.
• KYC verification is required before the first withdrawal.
• Crickex does not charge withdrawal fees on standard transactions.
• Bonus funds cannot be withdrawn until all applicable wagering requirements have been met.
• Crickex reserves the right to delay withdrawals pending additional verification if fraud is suspected.
• Withdrawals requested outside of standard processing hours may take slightly longer.

Crickex offers a range of bonuses and promotions to both new and existing players. These include welcome bonuses, deposit match offers, free bets, cashback promotions, and seasonal offers. All bonuses are subject to the specific terms stated on the relevant promotion page, as well as the general bonus rules set out here.

All bonuses on crickex carry wagering requirements. This means you must wager the bonus amount — or the bonus plus deposit amount, depending on the specific offer — a specified number of times before any winnings derived from the bonus can be withdrawn. The wagering requirement for each promotion is clearly stated before you claim it.

• Bonuses can only be claimed once per player, household, device, and IP address unless stated otherwise.
• Crickex reserves the right to withdraw any bonus if it believes the offer has been abused.
• Bonuses have an expiry period. Unclaimed or unused bonuses will expire as stated in the promotion terms.
• Crickex does not allow bonus stacking unless explicitly permitted in the promotion terms.
• Players who self-exclude or set deposit limits may have certain bonuses restricted.

All sports bets placed on crickex are subject to the betting rules applicable to the relevant sport and market. These rules are available within the sports betting section of the platform. By placing a bet, you confirm that you have read and understood the applicable rules for that market.

Crickex offers pre-match and in-play betting across cricket, football, tennis, and other sports. Live odds are updated in real time. Crickex reserves the right to suspend betting on any market at any time, including during live events, if there is reason to believe that the integrity of the event has been compromised or if technical issues affect the accuracy of the odds.

• Bets are final once confirmed. Crickex does not accept requests to cancel confirmed bets except in cases of obvious technical error.
• In the event of a match abandonment or postponement, bets will be settled according to the rules for the relevant sport.
• Crickex reserves the right to void any bet placed at odds that were clearly incorrect due to a technical error.
• Maximum bet limits apply to certain markets and are displayed within the betting interface.
• Crickex does not accept bets from players who have insider knowledge of an event's outcome.

Crickex offers a wide range of casino games including live dealer tables, slots, fishing games, and lottery products. All casino games on crickex use certified random number generators (RNG) to ensure fair and unpredictable outcomes. The RTP (Return to Player) percentage for each game is published within the game information section.

By playing casino games on crickex, you acknowledge that the outcome of each game is determined by the RNG and cannot be influenced by the platform, the player, or any third party. Crickex undergoes regular third-party audits to verify the integrity of its RNG systems.

• Casino game results are final once the game round is complete.
• Crickex is not responsible for losses resulting from a player's misunderstanding of game rules.
• In the event of a game malfunction, all bets and winnings from the affected round will be voided.
• Crickex reserves the right to remove or replace any game from its library at any time.

The following activities are strictly prohibited on crickex and will result in immediate account suspension and potential legal action:

• Creating more than one account on crickex.
• Using automated software, bots, or scripts to place bets or interact with the platform.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage.
• Colluding with other players to manipulate game or betting outcomes.
• Using crickex for money laundering or any other illegal financial activity.
• Providing false personal information during registration or KYC verification.
• Attempting to access another player's account without authorisation.
• Placing bets with knowledge of insider information about an event's outcome.
• Abusing the bonus system through multi-accounting or coordinated exploitation.

Crickex reserves the right to suspend or close any account at any time, with or without prior notice, if we have reason to believe that the account is being used in breach of these Terms. In cases of suspected fraud, money laundering, or prohibited conduct, accounts may be suspended immediately while an investigation is conducted.

Players may also request to close their own account at any time by contacting crickex support via live chat. If you close your account voluntarily, any remaining real-money balance will be returned to your registered payment method after standard verification checks. Bonus balances that have not met wagering requirements will not be returned.

• Crickex will provide written notice of account closure where possible, except in cases of fraud or prohibited conduct.
• Players have the right to appeal an account suspension by contacting support with supporting documentation.
• Accounts inactive for 12 consecutive months may be subject to an inactivity fee as stated in the fee schedule.

Crickex is committed to promoting responsible gaming. We provide all players with tools to manage their gaming activity, including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available in your account settings and can be activated at any time.

If you believe your gaming is becoming harmful to you or others, we strongly encourage you to use these tools or contact our support team for assistance. Crickex will never make it difficult for a player to access responsible gaming tools or to self-exclude. Our support team is available 24/7 and will handle all responsible gaming requests with care and without judgment.

Crickex collects and processes personal data in accordance with our Privacy Policy. By registering on crickex, you consent to the collection and use of your personal data as described in that policy. We use your data to operate your account, process payments, verify your identity, and comply with our legal obligations.

Crickex does not sell your personal data to third parties. We may share data with payment processors, identity verification providers, and regulatory authorities where required. All data is stored securely using industry-standard encryption. For full details on how we handle your data, please read our Privacy Policy.

Crickex provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. Crickex is not liable for losses resulting from platform downtime, technical errors, or circumstances beyond our reasonable control.

To the maximum extent permitted by applicable law, crickex's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim. Crickex is not liable for any indirect, consequential, or punitive damages arising from the use of the platform.

• Crickex is not responsible for losses caused by a player's own decisions or misunderstanding of game rules.
• Crickex is not liable for losses resulting from a player's failure to keep their account credentials secure.
• Nothing in these Terms limits crickex's liability for fraud, gross negligence, or any liability that cannot be excluded by law.

Crickex reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, crickex will notify registered players via email or an in-platform notification.

Your continued use of crickex after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using crickex and may request account closure by contacting our support team.

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering, please contact the crickex support team. We are available 24 hours a day, seven days a week via live chat on the platform.

• Email: [email protected]
• Live Chat: Available 24/7 via the crickex platform
• Average response time: under 2 minutes during peak hours